Do I have to bring a printed ticket to the boat?
No, just give the name of your party to a crew member at check-in.
Cancellation and Refund Policy
Passenger cancels: No refunds, all sales are final.Like other event tickets, sail tickets are non-refundable. The ticket is only valid for the date specified and cannot be used for an earlier or later sail in the season. Passengers who fail to arrive at SoundWaters dock prior to departure time will not receive a refund.
Captain cancels: If the captain cancels a sail due to weather – you will get automatic refund back to your credit card.Cancellations are made on the day of the sail, by the Captain, and can be made up to 1 hour prior to sail time.If it is raining or the weather looks threatening the day of your sails, please call the schooner at (203)564-0819 to confirm if we will be sailing.
Is my registration/ticket transferrable?
Yes, you can transfer your reservation to another person.
What can I bring to the event?
Passengers may bring food and beverage (beer/wine/soft drinks) aboard. However, they may only share food with the individuals in their designated seating area. No catering nor buffet-style food will be permitted on public sails. Crew will not assist passengers in any way with food or beverage.
What should I wear to the event?
Wear comfortable shoes, sunblock, hat, extra layer of clothes in case it gets cold on the water.
Do I need a lifejacket? Is the boat safe?
Safety is the Captain and crew’s number one concern. You are in good hands when onboard!
SoundWaters is a sub-chapter T United States Coast Guard inspected vessel. SoundWaters is subject to and complies with all USCG and Federal Communications Commission regulations. The Coast Guard inspects the vessel and crew annually: ensuring the seaworthiness of the vessel and the crews ability to respond to a variety of emergency situations.
The Coast Guard does not require SoundWaters passengers to wear flotation devices during their trip, but SoundWaters carries more P.F.Ds than our maximum number of passengers. If at any time a parent, teacher or school district requests that children wear life jackets we will gladly accommodate the request.
All passengers boarding SoundWaters are given a thorough safety talk by the captain prior to departure. This talk includes the setting of boundaries on the deck and the location of and method for putting on life jackets.
How many passengers does the boat carry?
The maximum capacity is 40 passengers. During COVID-19, we are limiting the capacity to 25 passengers and limiting the number of tickets purchased to no more than five per person to allow for space between groups.
At boarding the captain and crew will identify a seating area for each passenger/passenger group. The seating areas will allow for a minimum of six feet of distance between unrelated/unconnected parties. No seating area will include more than five individuals. Parties of more than five will be separated into two or more seating areas.
Do you offer a group discount on public sail tickets?
No.
Is the boat handicap accessible?
Yes, passenger with walkers and non-motorized wheel chairs are welcome aboard.
Where can I contact the organizer with any questions?
E-mail: schooner@soundwaters.org
Phone:
(203) 323-1978 (Monday – Friday)
If you need assistance on the day of your sail, please call (203) 564-0819
Can I bring alcohol?
Beer and wine in moderation, no hard liquor please
Can I bring glass?
Yes, glass bottles are permitted.
Can I purchase refreshments onboard?
No, there is no food or drink for sale aboard the Schooner.
Do I need to bring cups, plates, forks etc?
Yes, like a picnic, please bring anything you will need to enjoy your food and drink.
Will I get seasick?
Most people do not get sick as the boat is flat-bottomed and very stable.
Can I bring my infant/toddler?
No, please no children under 5 years old.
Can I bring my dog?
No, please no pets.
Can I book the whole boat?
Yes, please see our charter options.
Are there bathrooms on board?
Yes, we have a bathroom on board, but is for emergency use only and requires going up and down a ladder to get to it. All passengers are encouraged to use the restroom before boarding the Schooner.
Where do I park?
The Schooner SoundWaters docks next to Boccuzzi Park, 200 Southfield Avenue, Stamford CT. The park is next to TGM Anchor Point and just down the road from the Crabshell and Prime.
Plenty of parking is available in Boccuzzi Park. When you enter the park and park in front of the Cohen SoundWaters Harbor Center. A crew member will greet you. A Stamford Beach pass or SoundWaters parking pass is required to park in the lot – if you don’t have one, be sure to get one from a crew member when you arrive. If you don’t have a parking pass and get a ticket we won’t be able to help you with the City.
The Schooner is NOT located at Cove Island Park.
Where will we go?
It all depends on the wind, weather and whim of the Captain. You will return to the same dock you started from. In Stamford, you will probably see the Stamford lighthouse, Shippan Point, Greenwich Point, Long Island and on a clear day you may also see the New York City skyline.
Can we swim off the boat?
No, per US Coast guard regulations.
Can I bring a large group onboard a public sail?
Please contact us to discuss details 203 323-1978 or schooner@soundwaters.org
Can we go below decks to get out of the rain and/or extreme heat?
Down below are crew’s private quarters, passengers are not allowed there unless in case of emergency.
